Privacy Policy

Redwit SAS (“Redwit”) values your privacy and is committed to protecting your privacy and maintaining your trust. Please read this Privacy Policy carefully to understand Redwit’s policies and practices regarding treatment of your Personal Data. By using or accessing the Services in any manner, you acknowledge, accept, and consent to Redwit’s practices and policies described in this Privacy Policy.

Table of Contents
Scope of Privacy Policy 2
Redwit’s Role 2
Collection and Types of Personal Data 2
Use of Personal Data 3
Legal Bases for Processing Your Personal Data 3
Sharing Personal Data Outside of Redwit 4
International Data Transfers 5
Children’s Privacy 6
Security 6
Data Retention 7
Third-Party Products, Services, or Applications 7
Your Privacy Rights and Choices 7
Exercising Your Right to Opt-Out of the “Sale” or “Sharing” of Your Personal Data – California Residents Only 9
Cookie and Related Technologies 9
Location Information 10
Updates to the Privacy Policy 10
Contact Redwit 10

Scope of Privacy Policy

This Privacy Policy describes Redwit’s practices for collecting, using, storing, sharing, disclosing, and processing Personal Data in connection with your use of Redwit’s products, services, websites, applications, devices, social media pages, marketing activities, and other activities described in this Privacy Policy, or when other businesses provide your Personal Data to Redwit (collectively, the “Services”). This Privacy Policy also describes how Redwit uses and protects Personal Data collected through offline communications (e.g., phone calls or site visits) and conferences, trade shows, and other events. “Personal Data” means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular person and includes information referred to as “personal information” or “personally identifiable information” under applicable data privacy laws, rules, or regulations. Personal Data does not include information that is de-identified, aggregated, or anonymized as defined by applicable law.

Redwit’s Role

Depending on the circumstance, Redwit may be the data controller or the data processor/service provider for the purposes of processing your Personal Data. Generally, Redwit acts as a data processor/service provider and will only process your Personal Data on behalf of and as instructed by Redwit’s customers, which may be your employer. Use of Redwit’s products and services is governed by a separate agreement, that includes data processing terms. Redwit’s customer that entered into such agreement with Redwit controls the use, access, and processing associated with Redwit’s products and services. If you have been granted access to Redwit’s products or services as a user, please contact the customer that has granted you access with any questions regarding the Personal Data being processed. Redwit may act as a data controller when Redwit processes Personal Data for its own purposes and outside the instruction of its customers, including Personal Data that is collected and processed via one of its websites and Personal Data that is collected and processed for managing relationships with its customers.

Collection and Types of Personal Data

Redwit collects Personal Data that you or your representative provides to Redwit, either by creating an Redwit account, using one of Redwit’s website, requesting information about or using the Services, contacting Redwit’s customer service, engaging with Redwit’s social media accounts, or otherwise interacting with Redwit (e.g., at conferences and trade shows). Generally, this information is requested when you are asked to register for an account with Redwit, subscribe to e-mail newsletters, complete an online form, download resource information, sign up for an Redwit event, or request information about or purchase Redwit’s products or services. When Redwit’s customers use the products or services, they may provide Personal Data about their employees and users directly to Redwit. Redwit often processes Personal Data on behalf of Redwit’s customers subject to a written agreement. In such a case, Redwit acts as the data processor, and Redwit’s customers are the data controller for what Personal Data is collected and how that Personal Data is used and disclosed.

Redwit may collect data about you from third parties. Redwit may obtain your work contact information from third party data suppliers or joint marketing partners to contact you with communications containing promotions, customer stories, Redwit news and updates, or thought leadership. Redwit may also get your information from publicly available sources and social networking sites, like LinkedIn or your organization’s website.

The types of Personal Data Redwit may collect and/or process include, but are not limited to, your: (i) contact information (e.g., name, postal address, email address, and phone number); (ii) professional information (e.g., organization name, job role, date of hire, supervisor, employee number, and certifications); (iii) transaction information (e.g., billing address and your organization’s purchase or license of the products or services); (iv) login information (e.g., username, password, and Redwit ID); (v) Internet and device information (e.g., IP address, device identifiers, device type, operating system type and version, browser type, geolocation, connection type); (vi) Internet service provider and cookies; (vii) photos or videos used as part of the products or services; (viii) behavior information (e.g., product interest); (ix) any information that you upload to the websites and/or input into your account; and (x) any other information you may voluntarily provide to Redwit. Redwit utilizes credit card payment processors for credit card purchases and does not store any credit card information (other than confirmation that a credit card payment has been made).

Use of Personal Data

Redwit may use your Personal Data in the following ways: (i) performance of agreements with you and/or your employer; (ii) fulfilling orders related to Redwit’s products and services; (iii) creating an Redwit account; (iv) offering and providing you with a newsletter subscription, surveys, contests, and other special offers; (v) customer testimonials, endorsements, and referrals; (vi) marketing, research, and data analysis; (vii) contacting you about other products and services and events; (viii) providing, monitoring, and updating the Services; (ix) improving Redwit’s Services, including the content and functionality of the Services; (x) administering online education; (xi) answering and responding to your questions and requests, including providing customer service; (xii) event management; (xiii) security and fraud prevention; (xiv) complying with applicable laws and legal obligations; and (xv) carrying out any other purpose disclosed to you at the time the Personal Data was collected.

Legal Bases for Processing Your Personal Data

Redwit may process your Personal Data on a variety of legal bases, depending on the Personal Data concerned and the specific context in which Redwit collects or processes it. Generally, Redwit collects and processes Personal Data from you only when you have consented to such collection or processing, Redwit requires the Personal Data in order to perform a contract with you or your employer, or the processing is in Redwit’s legitimate interests and is not outweighed by your fundamental rights and freedoms. In some cases, Redwit may also have a legal obligation to collect Personal Data from you or may otherwise need the Personal Data to protect your vital interests or those of another person. Specifically, (i) to provide Redwit’s products and applications, the processing of Personal Data is necessary to enter into and/or perform a contract with you and/or your employer in addition to support Redwit’s legitimate interests in managing its business provided such interests are not outweighed by your fundamental rights and freedoms; (ii) to improve Redwit’s products and applications and to conduct market research and analytics, the processing of Personal Data is necessary to support Redwit’s legitimate interests in managing its business provided such interests are not outweighed by your fundamental rights and freedoms; (iii) to manage and administer contracts with you and your employer and to manage Redwit’s relationship with you and between you and your employer, the processing of Personal Data is necessary to enter into and/or perform a contract with you and/or your employer in addition to support Redwit’s legitimate interests in managing its business provided such interests are not outweighed by your fundamental rights and freedoms; (iv) to market and advertise Redwit’s products, applications, and events, the processing of Personal Data is necessary to support Redwit’s legitimate interests in promoting Redwit’s products, applications, and events provided such interests are not outweighed by your fundamental rights and freedoms, and the processing of Personal Data may rely on your consent to the processing of your Personal Data for marketing in which you may withdraw your consent at any time; (v) to use precise location, usage data, and other device information, the processing of Personal Data may rely on your consent to the processing of your Personal Data for in which you may withdraw your consent at any time; and (vi) for the prevention and detection of fraud and other crimes, the processing of Personal Data is necessary for Redwit to comply with legal and regulatory obligations.

Sharing Personal Data Outside of Redwit

Redwit may share your Personal Data as follows: (i) to fulfill the purposes for which you or your employer provided such Personal Data; (ii) to Redwit’s affiliates, subsidiaries, and acquiring or acquired entities for the purposes of providing the Services, customer support, marketing, and any other legitimate internal purpose; (iii) to third parties, such as, customers, users, contractors, service providers, data providers, consultants, and other agents (“Service Providers”), that perform tasks on behalf of Redwit or supplement the Services (e.g., hosting and maintenance, data analytics, data storage, and billing); (iv) to Redwit’s business partners, resellers, referral partners, integration partners, Redwit Marketplace partners, and event sponsors; (v) to an actual or potential buyer, investor, or partner (and its agents and advisers) in connection with any actual or proposed divestiture, purchase, merger, or acquisition of any part of Redwit’s business, or any other similar transaction or proceeding; (vi) to law enforcement, public authorities, or legal counsel where Redwit reasonably believes such sharing is necessary and appropriate as a matter of applicable law or to exercise, establish, or defend Redwit’s legal rights; (vii) to protect the safety of you or Redwit’s customers, website visitors, or the public to the extent such disclosure is necessary for such protection; or (viii) to any other person or entity where Redwit has your consent to the disclosure, a legitimate legal basis for the disclosure, or been instructed to share your Personal Data on behalf of Redwit’s customers.

Redwit ensures all Service Providers are bound by confidentiality and privacy obligations, including the restriction to only act on Redwit’s instructions and in accordance with applicable laws). Your Personal Data, such as your name or username, may be available to others (e.g., when you create a profile or submit public queries). This information may be accessed by users or visitors who use Redwit’s websites and may be accessed by commercial search engines to the extent that such engines are permitted to access Redwit’s websites. Redwit does not sell any of your Personal Data.

International Data Transfers

Redwit is located in Paris, France, but your Personal Data may be transferred to and processed in countries other than the country in which you are a resident. Such countries may have data protection laws that are different from the laws of your country of residence. If Redwit transfers your Personal Data outside of the European Economic Area (“EEA”)and/or the United Kingdom, Redwit will ensure your Personal Data is processed only in countries that provide an adequate level of protection for your Personal Data or where the recipient of your Personal Data provides appropriate safeguards, such as the Data Privacy Framework and/or the European Union’s Standard Contractual Clauses for transfers of Personal Data between entities subject to the European Union’s General Data Protection Regulation (“GDPR”) to the United States.

Children’s Privacy

Redwit’s Services are not directed toward children, and Redwit does not knowingly collect any Personal Data from children under the age of 13, or such other applicable age of consent for privacy purposes in relevant jurisdictions. If you are under the age of 13, or such other applicable age of consent for privacy purposes in relevant jurisdictions, you must ask your parent or guardian to assist you in using Redwit’s Services. If Redwit becomes aware that Redwit inadvertently received Personal Data from a child under the age of 13, or such other applicable age of consent for privacy purposes in relevant jurisdictions Redwit will delete such Personal Data from Redwit’s records. If Redwit offers or provides any contests, sweepstakes, or promotions, Redwit may restrict entries to such contest, sweepstakes, or promotions to entrants who are at least 18 years of age.

Security

Redwit has implemented and maintains reasonable and appropriate administrative, physical, and technical safeguards to protect the security, confidentiality, and integrity of your Personal Data. Those safeguards include measures to protect your Personal Data from loss, misuse, unauthorized disclosure, unauthorized access, alteration, and destruction. Redwit also requires its Service Providers to maintain industry standard safeguards and protect your Personal Data from loss, misuse, unauthorized disclosure, unauthorized access, alteration, and destruction. To demonstrate Redwit’s commitment to data security, Redwit has undergone external audits and received SOC 1 (Type 2) and SOC 2 (Type 2) reports.

Data Retention

Redwit generally only retains Personal Data for as long as Redwit needs to fulfil the purposes outlined in this Privacy Policy or pursuant to a written agreement. Redwit may retain certain Personal Data as required by applicable law or for legitimate business purposes. When Redwit no longer has an ongoing legitimate business need to process your Personal Data, Redwit will delete and/or anonymize your Personal Data. If Redwit cannot delete and/or anonymize your Personal Data, then Redwit will securely store your Personal Data and isolate it from any further processing until deletion is possible.

Third-Party Products, Services, or Applications

Redwit may provide you with the opportunity to access and use third-party products, services, or applications (“Third-Party Services”) through Redwit’s websites and/or products. This Privacy Policy only addresses Redwit’s practices for collecting, using, storing, sharing, disclosing, and processing Personal Data in connection with your use of Redwit’s Services. It does not apply to the practices of third parties that Redwit does not own, control, employ, or manage. Redwit is not responsible or liable for any damages or losses related to your use of any Third-Party Services.

Your Privacy Rights and Choices

Depending on the law applicable to the country, state, or province where you reside, you may have a number of rights regarding your Personal Data, subject to certain limitations and exceptions. Additional information and advice about your rights regarding your Personal Data can be found from your local data protection regulator in your state, country, or province.

To exercise any of your privacy rights, please submit a verifiable re quest to Redwit as provided below in the “Contact Redwit” section. Please note, the rights expressly provided below are not always available to every person. Redwit will not discriminate against you for exercising any of your privacy rights. In order to protect your information from unauthorized access or deletion, Redwit may require you to provide additional information to verify your identity (e.g., supplying personal identifiers that Redwit can match against information Redwit may have collected from you previously or confirming your request using the email and/or telephone account stated in the request). Redwit will not collect additional Personal Data from you for the sole purpose of exercising your rights under the data protection laws. Redwit will not require you to create an account with Redwit solely for the purpose of exercising your rights under the data protection laws. If you would like to appoint an authorized agent to make a request on your behalf, you must provide the agent with written, signed permission to submit privacy right requests on your behalf, or provide a letter from your attorney. The agent or attorney must provide such authorization at the time of the request. Redwit may require you to verify your identity with Redwit directly before Redwit provides any requested information to your approved agent or attorney. Information collected for purposes of verifying your request will only be used for verification.

Redwit endeavors to substantively respond to your verifiable request within thirty (30) calendar days of receiving your request. If Redwit requires more time, Redwit will contact you at the email address you provided. If Redwit cannot verify your identity, Redwit will not be able to fulfill your requests.

A. Privacy Rights for Individuals Residing in the European Economic Area and United Kingdom

Under the GDPR and if you are a resident of the EEA and the United Kingdom, you have the following rights regarding your Personal Data: (i) the right to be informed about the collection and use of your Personal Data; (ii) the right to request access to and disclosure of your Personal Data; (iii) the right to change or correct any mistakes in your Personal Data; (iv) the right to delete your Personal Data from Redwit’s systems subject to certain exceptions and limitations (e.g., Redwit is required to retain your Personal Data in order to provide the Services to you); (v) the right to transfer your Personal Data to a third party of your choosing or have your Personal Data provided to yourself in a commonly used and machine-readable format; (vi) the right to restrict Redwit’s processing of your Personal Data; (vii) the right to withdraw consent to the extent Redwit’s processing is based solely upon your consent; (viii) the right to object to any processing of your Personal Data where Redwit relies on legitimate interests; (ix) the right to object to automated processing (Redwit does not use automated processing); and (x) the right to object to direct marketing.

You may also have the right to issue a complaint with a DPA about Redwit’s collection and use of your Personal Data. Please contact your local DPA for more information. Contact details for DPAs in the EEA and certain other countries can be found at https://edpb.europa.eu/about-edpb/about-edpb/members_en. If you exercise any of your rights detailed in this section, Redwit will not discriminate against you. If Redwit processes your Personal Data on behalf of Redwit’s customer, please direct your privacy inquiries and requests to exercise your rights to such customer.

Redwit has appointed the following representative in Europe as required by the GDPR:

Redwit SAS
Attn: Privacy Officer
10 Rue de Penthièvre
75008 Paris, France
privacy@hcss.com

B. Privacy Rights for Individuals Located in California and Other States of the U.S.

Certain U.S. state laws, including the California Consumer Privacy Act (“CCPA”), provide additional privacy protections to consumers in those states. Those additional privacy protections include: (i) the right to know what Personal Data Redwit collects, discloses, uses, and shares, including Personal Data that Redwit has collected, disclosed, and shared over the past twelve (12) months (this information is provided in the “Collection and Types of Personal Data” section of this Privacy Policy); (ii) the right to access a copy of your Personal Data; (iii) the right to request deletion or correction of your Personal Data subject to certain exceptions and limitations; and (iv) the right to opt out of the sale of your Personal Data for purposes of targeted behavioral advertising.

Please note, if you are a user of the Services, you have the ability to access and update your Personal Data within the Services. Redwit does not sell your Personal Data and has not sold your Personal Data in the past twelve (12) months.

Under California law, Redwit is only obligated to respond to Personal Data access requests from the same consumer up to two (2) times in a twelve (12) month period. If a consumer makes unfounded, repetitive, or excessive requests (as determined in Redwit’s reasonable discretion) to access Personal Data, Redwit may charge a fee subject to a maximum set by law. If you exercise any of your rights detailed in this section, Redwit will not discriminate against you. If Redwit processes your Personal Data on behalf of Redwit’s customer, please direct your privacy inquiries and requests to exercise your rights to such customer.

Exercising Your Right to Opt-Out of the “Sale” or “Sharing” of Your Personal Data – California Residents Only

If you are a California resident, you have the right to opt-out of the “sale” or “sharing” of your Personal Data (called “personal information” under the CCPA). While Redwit does not sell your Personal Data in the traditional sense (i.e., for money), Redwit may use Third-Party Services to collect Personal Data via cookies and related technologies on Redwit’s websites for advertising, data analytics, and other purposes as described in this Privacy Policy. Redwit’s use of some of these Third-Party Services may be classified as “selling” or “sharing” your Personal Data under the CCPA. To exercise your right to opt-out of Redwit’s “selling’ or “sharing” of your Personal Data, please contact Redwit at privacy@hcss.com.

Cookie and Related Technologies

Redwit may use cookies (small pieces of text containing unique data to identify your computer to the network) and related technologies (such as web beacons and pixels) to collect and store information when you use and interact with Redwit’s websites for purposes that may include site operation, analytics, enhanced user experience, and advertising. Redwit’s websites also support third-party tracking technologies, such as third-party advertising, marketing, session recording, and data analytics companies (including certain social media advertising partners) that may use cookies or related technologies to collect and/or record information about your interactions with Redwit’s websites.

You can change your preferences and/or opt out of cookies and related technologies through the cookie banner that appears when you access Redwit’s Services, by clicking on the cookie setting in the footer of Redwit’s website, or by submitting a written request to Redwit via the methods listed in the “Contact Redwit” section at the bottom of this Privacy Policy. Most web browsers are set to accept cookies by default. If you prefer, you can also choose to set your browser to remove or reject browser cookies. There are also other ways to opt out of having your web browsing information used for behavioral advertising purposes, such as changing your privacy settings on platforms such as LinkedIn or Twitter. Removing or rejecting cookies may affect the functionality of Redwit’s websites, products, and services.

For more information about Redwit’s use of cookies and related technologies, please visit Redwit’s Cookie Policy at https://dispatcher-pro.com/cookie-policy/.

Location Information

To deliver some Services, Redwit may collect precise location information related to your location and route. You can turn location-based services on and off by adjusting the settings of your mobile device. Turning off location-based services may affect the functionality of Redwit’s Services.

Updates to the Privacy Policy

Redwit may update this Privacy Policy from time to time by posting the updated Privacy Policy on Redwit’s websites. The most recent version of this Privacy Policy is reflected by the version date at the bottom of this Privacy Policy. By using the Services or providing Personal Data to Redwit following such changes, you will have accepted the updated Privacy Policy.

Contact Redwit

Please use the following contact information below to exercise one of your rights listed in this Privacy Policy or to contact Redwit with any questions or concerns about this Privacy Policy or Redwit’s practices regarding your Personal Data.

Redwit SAS
Attn: Privacy Officer
10 Rue de Penthièvre
75008 Paris, France
privacy@hcss.com
(800) 683-3196 (toll-free number)

Last Updated: November 18, 2025