{"id":21044,"date":"2020-11-05T12:31:04","date_gmt":"2020-11-05T11:31:04","guid":{"rendered":"https:\/\/dispatcher-pro.com\/uncategorized\/customer-feedback-dispatcher-energises-chariers-driving-forces\/"},"modified":"2024-06-03T09:29:25","modified_gmt":"2024-06-03T07:29:25","slug":"customer-feedback-dispatcher-energises-chariers-driving-forces","status":"publish","type":"post","link":"https:\/\/dispatcher-pro.com\/en\/blog\/customer-feedback-dispatcher-energises-chariers-driving-forces\/","title":{"rendered":"Customer feedback: Dispatcher energises Charier’s driving forces."},"content":{"rendered":"\t\t
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Feedback from the Moniteur Innovation Day<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How does Dispatcher revolutionise tasks and digitise collaboration on work sites?<\/strong><\/p>

“In three years, we have seen our equipment usage rate increase, and the use of temporary workers and independent transporters decrease. Some things are now well established, and users have appropriated the tool. We have gone beyond our objectives with Dispatcher.”<\/strong><\/p>

A look back at the exclusive feedback received at the Moniteur Innovation Day event, from <\/span>Mr Germain-\u00c9mile Charier<\/strong> of the <\/span>Charier company<\/strong>.<\/span><\/p>

As a long-standing partner of Dispatcher, Mr Charier gave his feedback regarding the Dispatcher tool, from its implementation and support, through to the total appropriation of the solution in their agencies throughout France\u2026 <\/span>A genuine success!<\/span><\/p>

Dispatcher is not just a planning solution; our teams support you with your change management and throughout the implementation and deployment of the tool within your organisation. This is the very essence of Dispatcher.<\/b><\/p>

\ud83d\udca1 The tool is simple and intuitive, allowing you to remove organisational and communication obstacles… A real key factor for success.<\/p>

Maxime Guesn\u00e9<\/strong> “We are a technology company, specialising in the construction and public works sector. We market <\/span>a Cloud and mobile platform that makes it possible to organise, schedule, and optimise business resources, everything related to workforce, equipment, and team management.<\/strong>. We are a young company, formed seven years ago, but the product has been around for five years. Dispatcher is continually growing, doubling each year. We now have around 20 employees. Based in Paris, we are self-funded <\/span>and we mainly work with large structures, including Bouygues, Eurovia, subsidiaries of Vinci, Altrad, and Sade, as well as some great mid-caps<\/strong>. Today, we have invited one of them, Charier, to come and explain how we managed to energise the driving forces within their organisation. Charier is a great example, because Germain-\u00c9mile has really done his utmost with this project.”<\/span><\/p>

1 – Project objectives<\/span><\/strong><\/p>

Germain-\u00c9mile Charier<\/strong>: “Hello everyone, I’m Germain-\u00c9mile Charier. Charier is a company that employs 1,400 people in western France, and we have agencies from Rennes to La Rochelle, as well as an agency in Paris. We’re involved in major construction projects all over France. We have 16 agencies. It’s important to keep this figure in mind when thinking about how we implemented the Dispatcher tool<\/strong>. A few years ago, we put in place a continuous improvement approach that is very closely linked to innovation. It was in this context that I took up my duties a year ago for the Charier company as a whole.<\/p>

One of the first key tasks of my job was to optimise all the flows and habits of the company’s employees. There are occasions where we waste time, we may lack reliability, or go about things the wrong way. We tried to find a tool that allowed us to streamline the planning of tasks and resources, everything that actually happens in our core business. This was the first objective of using Dispatcher.<\/span><\/p>

The second was to streamline, to do better with what we have, <\/span>to make better use of our equipment and human resources, and therefore avoid having to use temporary workers, independent transporters, and subcontractors<\/strong>. So we had to find a tool able to do all that.”<\/span><\/p>

Maxime Guesn\u00e9<\/strong>: “It helps to visualise the platform like a bunch of grapes, where each agency can schedule its own teams and equipment. It also operates in networks. Charier has 16 agencies, and we wanted to have a collaborative, common platform for planning and viewing activities<\/strong>. The idea was to be able to instil a culture of decompartmentalisation within the company. This decompartmentalisation first involved the organisation (vertical HRM), then required a tool for systematising and providing an exchange and collaboration platform shared by all these agencies<\/strong>. We wanted to standardise certain operating modes so that everyone can talk to each other using the same language.”<\/p>

2 – Dispatcher deployment – Steps<\/u><\/span><\/strong><\/p>

Maxime Guesn\u00e9<\/strong>: “How was this tool set up within Charier?
<\/span>We adopted a three-stage approach with Germain-\u00c9mile: <\/span><\/p>